Digital Strategist
At Loom Digital, we are deeply committed to delivering top-quality digital marketing, web design, and development services. Our Lifetime Service Guarantee ensures that our work is protected for the lifetime of your website, as long as the terms outlined below are met. This guarantee is part of our dedication to building long-term, trust-based partnerships with our clients and maintaining transparency and accountability throughout.
The Loom Digital Lifetime Service Guarantee applies to all work carried out by our team for the lifetime of your website, provided that you continue to engage with Loom’s ongoing services. This guarantee covers the integrity, functionality, and performance of key services provided by Loom, including but not limited to:
This guarantee applies only to the original work delivered by Loom and does not cover services or modifications implemented by third parties or the client without prior approval.
This guarantee is offered solely to the original client and cannot be transferred if ownership of the business or website changes. If the website changes hands and the new owner wishes to continue working with Loom Digital, a new Lifetime Service Guarantee can be established. This new guarantee will account for inflation, the Consumer Price Index (CPI), and any updates to the scope of work.
To ensure the continued validity of the Lifetime Service Guarantee, the client must meet the following conditions:
To maintain the guarantee, all additions or updates to the website, including third-party plugins or features, must be approved by Loom Digital. We have a curated list of supported tools and technologies to ensure compatibility and stability. Introducing unapproved plugins, integrations, or software will void the guarantee. If unapproved changes cause problems, Loom Digital will assess and bill any necessary repairs separately.
Our guarantee covers the technology and platforms in use at the time we deliver your project. These include, but are not limited to:
As technology evolves, there may be updates to platforms or underlying systems that require additional work to maintain functionality or performance. In such cases, we will notify you of the required upgrades or adjustments and provide a clear estimate of any associated costs. These updates are essential to keep your website aligned with the latest standards, but may fall outside the scope of this guarantee.
In cases where ownership changes, or if a new agreement is necessary due to changes in the scope of work, Loom Digital reserves the right to adjust service pricing to account for inflation, based on the CPI. These adjustments will ensure that any future services or guarantees are fairly aligned with the current market and technological advancements.
To ensure the Lifetime Service Guarantee remains valid, clients are responsible for the following:
At Loom Digital, we prioritise efficient issue resolution:
The Lifetime Service Guarantee will be terminated if any of the following occur:
While Loom Digital guarantees the quality of its work, this guarantee does not cover issues that arise due to factors outside of our control, including but not limited to:
At Loom Digital, we are proud of the quality and integrity of the services we provide. Our Lifetime Service Guarantee is our commitment to you that we stand behind our work for the life of your website, as long as you continue working with us. We look forward to fostering a long-term partnership with you and ensuring your website continues to deliver value for your business.
For any further details or questions, please contact us at hello@loomdigital.com.au.
Sign up today for 60% OFF our SEO Growth Plan and get the website your business deserves—completely FREE.
Only $1,000/month (Normally $2,500/month).
*Minimum 6-month commitment.
Fill out the form below to get started.