Privacy Policy

Effective Date: 09/10/2024

At Loom Digital, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging with our services or visiting our website, you agree to the terms outlined in this Privacy Policy.

Collection of Personal Information

We collect personal information that is necessary for us to provide you with the best possible service. The types of personal information we may collect include:

• Name
• Email address
• Phone number
• Postal address
• Business details
• Payment information
• Website usage data (via cookies and similar technologies)

We may also collect other personal information relevant to the services we provide, such as information related to your business’s digital marketing and SEO needs.

How We Collect Personal Information

We collect personal information in a variety of ways, including:

• Directly from you: When you contact us via phone, email, or our website’s contact forms.
• Automatically: Through cookies and analytics tools when you visit our website.
• Through third-party platforms: Such as social media platforms, if you engage with us there.
• From publicly available sources: Where relevant, for business-related purposes.

Use of Personal Information

Loom Digital uses your personal information to:

• Provide and deliver digital marketing and web development services.
• Communicate with you regarding your projects, queries, or requests.
• Improve our services and website functionality.
• Conduct marketing activities, including sending you newsletters or promotional offers (with your consent).
• Comply with legal obligations and enforce agreements.

We will only use your personal information for purposes directly related to our services, or as otherwise allowed under the law.

Disclosure of Personal Information

Loom Digital may disclose your personal information to:

• Third-party service providers: Such as web hosting, analytics, and payment processing services, to help us deliver our services.
• Government authorities: Where required by law or to comply with legal obligations.
• Business partners or contractors: In relation to a project or service we are working on together.

We will never sell your personal information to third parties. When disclosing your information to third parties, we ensure that they also comply with privacy obligations under Australian law.

Data Security

Loom Digital takes the security of your personal information seriously. We have implemented appropriate technical and organisational measures to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure data storage, encryption, and restricted access protocols.

Despite these efforts, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Access to and Correction of Personal Information

Under the Privacy Act 1988 (Cth), you have the right to access and correct your personal information. If you wish to:

• Access the personal information we hold about you.
• Correct or update any inaccurate or outdated information.

Please contact us at [insert contact email or phone number]. We will respond to your request within a reasonable timeframe and take steps to verify your identity before granting access or making corrections.

Use of Cookies and Tracking Technologies

Loom Digital’s website uses cookies and similar tracking technologies to enhance user experience and collect data about how our website is used. Cookies may include information about your browsing behaviour, IP address, and preferences.

You can disable cookies in your browser settings; however, this may impact the functionality of our website.

Marketing Communications

From time to time, we may send you marketing communications about our services, offers, or updates that we believe may be of interest to you. You can opt out of receiving these communications at any time by following the “unsubscribe” link in our emails or by contacting us directly.

Overseas Disclosure

Loom Digital primarily stores personal information within Australia, but some of our third-party service providers may be located overseas. If we transfer your personal information outside Australia, we will take reasonable steps to ensure that the third party adheres to Australian privacy laws or offers a similar standard of data protection.

Third-Party Links

Our website may contain links to third-party websites. Loom Digital is not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to this Privacy Policy

Loom Digital may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed about how we handle your personal information.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:

Loom Digital
Email: hello@loomdigital.com.au
Phone: 0401 209 227
Address: Parkwood, QLD 4214

We take privacy complaints seriously and will work to resolve any issues in a timely manner.